Hola Charge Pty ltd (“we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our powerbank rental services, mobile application, website, or interact with us in any way.

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1. Information We Collect

We collect the following types of information:

a. Personal Information
Phone number

b. Device & Usage Information

Device type and unique identifiers

Location data (with permission)

App usage logs

Rental station location and return times

c. Transactional Data

Rental history

Payment and refund records

Deposit holds and deductions

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2. How We Use Your Information

We use your information to:

Process rentals and payments

Verify your identity

Communicate service updates and promotions

Provide customer support

Monitor and prevent fraud or misuse

Improve our services and user experience

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3. How We Share Your Information

We do not sell your personal information. We may share your data with:

Payment processors (e.g., Peach Payments )

Technical service providers (for hosting, analytics, app performance)

Law enforcement or authorities (if required by law or for fraud investigation)

All third parties are required to comply with strict data protection standards.

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4. Data Retention

We retain your information for as long as your account is active, and as necessary to comply with legal obligations, resolve disputes, or enforce agreements.

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5. Security

We implement physical, administrative, and technical safeguards to protect your personal data. However, no method of transmission over the Internet is 100% secure.

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6. Your Privacy Rights

You have the right to:

Access and update your personal data

Request deletion of your information

Object to or restrict certain processing

Withdraw consent at any time (where processing is based on consent)

To make a request, please contact us at Hola@Holacharge.com

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7. Cookies & Tracking Technologies

We may use cookies or similar technologies on our app or website to:

Track usage behaviour

Improve functionality

Remember user preferences

You can modify your device settings to control cookie usage.

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8. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children.

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9. Changes to This Policy

We may update this policy periodically. You will be notified of material changes through our app, website, or email.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Hola Charge (Pty) Ltd
Email: Hola@holacharge.com
Website: www.holacharge.com